Courses in leadership will help a company in the long run

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Peak PerformanceDealing with customers is not an easy job as most people will tell you from experience. We have all had to do some type of job, however briefly, where we have to be nice to clients and potential customers and for some people this does not come easily. It is for this reason that many companies are turning to things such as courses in customer service, courses in leadership and management, and courses in negotiation skills.Investing in courses in leadership and courses in management is a good idea as this will help a company in the long term. Leadership development refers to any activity that enhances the quality of leadership within an individual or organization. These activities have ranged from MBA style programs offered at university business schools to action learning, high-ropes courses and executive retreats. Traditionally, leadership development has focused on developing the leadership abilities and attitudes of individuals.Classroom-style training and associated reading is effective in helping leaders to know more about what is involved in leading well. However, knowing what to do and doing what you know are two very different outcomes. It is estimated that as little as 15% of learning from traditional classroom style training results in sustained behavioural change within the workplace.The success of leadership development efforts has been linked to three variables: Individual learner characteristics The quality and nature of the leadership development program Genuine support for behavioural change from the leader’s supervisorPersonal characteristics that are associated with successful leadership development include leader motivation to learn, a high achievement drive and personality traits such as openness to experience, an internal focus of control, and self-monitoring.Training and development encompasses three main activities: training, education, and development. Training: This activity is both focused upon, and evaluated against, the job that an individual currently holds. Education: This activity focuses upon the jobs that an individual may potentially hold in the future, and is evaluated against those jobs. Development: This activity focuses upon the activities that the organization employing the individual, or that the individual is part of, may partake in the future, and is almost impossible to evaluate.Increasingly organisations appear to be using corporate education as an incentive to retain managers and key employees within their organisation. This win-win arrangement creates better educated managers and employees for the organisation and gives individual employees a more marketable portfolio of skills and, in many cases, recognised qualifications. After identification of training needs the next step is to set training objective in concrete terms and to decide the strategies to be adopted to achieve these objectives. Overall objective of training program is to fill gap between existing and desired pool of knowledge, skills and aptitude.Defining training objectives in both qualitative and quantitative terms helps in evaluating and monitoring the effectiveness of training. Involvement of top management is necessary in order to integrate training objective with organizational objectives. Courses in customer service management will help an organisation to improve its service and thus increase its success.

Peak performance NLP specialises in the delivery of NLP business training, NLP Diploma , neuro linguistic programming training, Courses in leadership, workshops and seminars to suit your needs. For more information, please contact Julie at Peak Performance on (0113) 287 8447 or visit the peak-performance-nlp.co.uk

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